You, your (as the customer, user, and account holder)
Us, we, The DPA (Dating Pool App) (as the business, administration, and account creator)
When you go to purchase your subscription, you are required to agree to the Terms and Conditions. For complete verbiage and wording, please refer to the Terms and Conditions.
This is a simplified version of Sections 1.7, 1.8, and 1.9 of the Terms and Conditions in hopes to increase your comprehension of these sections in regards to sales/purchases/refunds.
All sales are final.
Our standard policy is that all purchases made are final and nonrefundable. However, we reserve the right to address any refund request and issue refunds in appropriate cases, within our sole discretion. We have made it reasonably clear that all sales are final. The concept is put in plain sight to be easily seen before the customer makes a purchase. It is posted on the product page near the purchase button, it is at the very top of the Terms and Conditions page in bold, it is mentioned multiple times in the FAQ section of the website, some payment methods also have the wording there at checkout, and it is has its own document (this document) that is linked throughout the website and checkout process.
All subscription purchases are 183 days in length. When you make a purchase, we consider that a pledge for at least six months, so we start the process of getting resources setup for your subscription. These resources are not free, and once these resources are consumed, they cannot be “un-consumed”. We are a small business focusing on providing a quality service. We prioritize our energy on the functionality and effectiveness of the app rather than accommodating those that make a decision and lack the ability to be responsible for that decision.
Processing refunds consumes digital resources, money, and time. If there were to be any type of refund, whether full or partial, there is a payment processing fee which in not refundable. Most companies either take that loss, or have a deal with their payment processor to waive that fee on a return. With being a small business and keeping our profit margins tight, we do not have the ability or that kind of leverage yet, and would lose 3.5% to 4% per fully refunded transaction. There are also conversion fees for currencies not in USD along with taxes that add multiple levels of complexity.
Other key information that we try to make reasonably clear:
Additional information can be found on our FAQ Page.